Laminators are normally warranted against failure or malfunction due to faulty components or workmanship for a period of one or two years from the date of purchase by the original consumer. Defects or failures, which have been caused by incorrect or wrongful use, regardless whether unintentional or intentional during the operation or maintenance of the device, are excluded from the warranty. Depending on the model chosen there may be user-serviceable parts - please contact our servicing department on 01293 775248 or Report a Fault for more details and note that unauthorized repair or attempts to service the unit may invalidate the warranty.
Laminators have been designed to laminate only those materials outlined within the Manufacturers instructions and non-compliance with those instructions will invalidate the warranty.
For service of the unit under warranty, please contact the above with proof and date of purchase and supply full details of the problem. Some manufacturers product limited warranty may includes the owner having to return the product to a base location at their expense until the fault is proven to be that of the components and therefore it is imperative that in the event of returning the machine under warranty, suitable packaging must be used. Insufficient packaging resulting in damage will invalidate the warranty.
Please note that attempting to laminate unsuitable documents such as multiple cut-outs, textiles, vegetable matter, documents exceeding the maximum thickness or documents too large or small for the pouch may result in jamming. Damage caused by incorrect use or failing to follow the instructions is not covered within the warranty.
Always make sure that the pouch used is fed into the laminator entry throat the correct way with the closed end first as if fed in open end it is possible for the pouch to wrap around the rollers causing damage. This would normally invalidate your warranty.